ANSWER: Watts measure how much power a lamp uses, while light output is measured in lumens. Efficiency can thus be calculated in terms of lumens per Watt. Light sources differ in their efficiency ratings, meaning that the amount of power used does not necessarily reflect the amount of light emitted. Even LED products can vary in their efficiency, and are becoming increasingly efficient as technology develops. Traditional light sources such as halogen and incandescent lamps produce light through heating a filament, so most of the energy used in these lamps is wasted as heat. LEDs produce light in a different way and do not produce as much heat, making them much more energy efficient.


ANSWER: All low voltage (12V DC) products should be operated with a suitable LED driver. When retrofitting low voltage LED products, the transformer must be replaced with a suitable LED driver.


ANSWER: V-TAC offer lamps in warm, cool and natural white with colour temperatures measured in Kelvin (K). The lower the colour temperature is, the warmer the light given by the LED: Warm white = 2800-3500K Natural white = 4000K Cool white = 5000K+ Warm white creates a lighting scheme that more closely matches the light given by traditional halogen or incandescent lamps, while cool white creates a lighting effect which appears closer to daylight, with natural white light creating an effect that lies somewhere in between these.


ANSWER: Yes, they are easy to install. In most cases you just plug the power supply into the controller/dimmer (which then connects to the LED strip), and then plug the power supply into a normal outlet.


ANSWER: Yes, most of our controllers and strips are 12V DC so you can connect them straight to your battery (we recommend a 3-5A fuse in-line after the battery).


ANSWER: No. You can run low voltage wire/control cable up to 50 feet in most cases. But keep in mind the longer the run, the more voltage drop you will have and while it can be hard to notice with LED lights, they may not be as bright as they could be if they were shorter runs. On long runs and using the RGB strips set to white you may notice a change in the colour temp the farther you go from the power supply, so keep it short, or use larger wire if you have long run.


ANSWER: Yes, any 12V DC power supply will work as long as the output rating is high enough for the length of strip you are trying to connect to it (for a 5' strip you would need at least a 1000mA or 1A or 12w DC power supply). You can always use a larger power supply than what is needed. However, a power supply which is too small may cause your lights to be dim or flash on/off; it may also kill the power supply. For LEDs we recommend a switching mode power supply as opposed to a heavy magnetic transformer, as switching mode power supplies have a regulated output voltage that doesn't change based on input voltage


ANSWER: No. The power supplies are not made to be dimmed – it will damage them. The strips, however, can be dimmed by using any one of our PWM dimmers or controllers placed between the power supply and the strip.


1 Year Warranty (Applicable for Electronic, Cameras, Audio, DIgital)
·  This product is warranted from Manufacture defect only.
·  The warranty is valid for 1 years from the date of purchase.
·  The warranty does not apply to damage caused by incorrect installation/usage or abnormal wear and tear.
·  The company gives no warranty against damage to any surface due to incorrect removal/usage and installation of the product.
·  The warranty does not apply if the product has been altered or modi?ed.
·  Warranty Claims: For any replacement or warranty claims please contact our dealer or local vendor from whom you have purchased the product. They are trained and ready to serve you at the best.

2 Years Warranty
·  This product is warranted from Manufacture defect only.
·  The warranty is valid for 2 years from the date of purchase.
·  The warranty does not apply to damage caused by incorrect installation or abnormal wear and tear.
·  The company gives no warranty against damage to any surface due to incorrect removal and installation of the product.
·  The warranty does not apply if the product has been altered or modi?ed.
·  Note: Suitable & Recommended for maximum daily use of 10-12 hours, usage beyond this would void the warranty.
·  Warranty Claims: For any replacement or warranty claims please contact our dealer or local vendor from whom you have purchased the product. They are trained and ready to serve you at the best.

3 Years Warranty
·  This product is warranted from Manufacture defect only.
·  The warranty is valid for 3 years from the date of purchase.
·  The warranty does not apply to damage caused by incorrect installation or abnormal wear and tear.
·  The company gives no warranty against damage to any surface due to incorrect removal and installation of the product.
·  The warranty does not apply if the product has been altered or modi?ed.
·  Note: Suitable & Recommended for maximum daily use of 10-12 hours, usage beyond this would void the warranty.
·  Warranty Claims: For any replacement or warranty claims please contact our dealer or local vendor from whom you have purchased the product. They are trained and ready to serve you at the best.

5 Years Warranty
·  This product is warranted from Manufacture defect only.
·  The warranty is valid for 5 years from the date of purchase.
·  The warranty does not apply to damage caused by incorrect installation or abnormal wear and tear.
·  The company gives no warranty against damage to any surface due to incorrect removal and installation of the product.
·  The warranty does not apply if the product has been altered or modi?ed.
·  Note: Suitable & Recommended for maximum daily use of 10-12 hours, usage beyond this would void the warranty.
·  Warranty Claims: For any replacement or warranty claims please contact our dealer or local vendor from whom you have purchased the product. They are trained and ready to serve you at the best.

Note: The warranty guidelines are subjective to the product. Every product should be used as per the instructions provided in the product. All the warnings,caution, and installation guidelines should be read carefully before installation or usage of the product. Failure to do so may result in void of warranty. In case of any query/issue with the product, please reach out to us at: support@vtacexports.com


ANSWER: In most cases, your order will ship the same or the next day. Most shipping options take one (1) business day for delivery within UK; and 3-6 days for delivery in Europe.